Overview
At Ireland Toll Gates Guide, we are committed to providing high-quality information and excellent customer service. This Refund Policy explains our policies regarding refunds, cancellations, and satisfaction guarantees for any services or products we may offer.
Important Note: Ireland Toll Gates Guide is primarily an informational website providing free content about Irish toll roads. This Refund Policy applies to any paid services or products we may offer now or in the future.
Company Information
Business Name: Ireland Toll Gates Guide
Registration Number: 67381686
Address: 17A Vena Circuit New Sunnystad, VIC 2623, Ireland
Phone: +33037687638
Email: info@roadtollsel.com
Important Disclaimers
Not an Official Toll Service Provider
Please Note: Ireland Toll Gates Guide is NOT affiliated with:
- Transport Infrastructure Ireland (TII)
- eFlow toll collection services
- M50 motorway management
- Any official Irish toll road operators
- Any toll payment processing services
We provide informational content only and do not process actual toll payments. For toll refunds or disputes, you must contact the official toll operator directly.
Toll Payment Disputes
If you have issues with toll charges, penalties, or payments:
- For M50 eFlow issues: Contact eFlow directly at their official customer service
- For other toll roads: Contact the specific toll operator
- For penalty notices: Follow the dispute procedure outlined on the notice
We cannot process refunds or disputes for toll charges as we are not involved in toll collection.
Refund Eligibility
Free Services
Our website provides free informational content including:
- Articles and blog posts about Irish toll roads
- Guides on toll payments and procedures
- Tips for avoiding penalties
- General motorway information
As these services are provided free of charge, no refunds apply to accessing this content.
Paid Services (If Applicable)
Should we offer paid services in the future, such as:
- Premium guides or ebooks
- Consultation services
- Advanced tools or calculators
- Subscription-based premium content
The following refund conditions would apply:
Refund Timeframes
30-Day Money-Back Guarantee
For any paid digital products or services we may offer:
- You have 30 days from the date of purchase to request a refund
- The product must not have been excessively used or downloaded
- You must provide a valid reason for the refund request
- Refund requests must be submitted via email to info@roadtollsel.com
Consultation Services
For consultation or advisory services:
- Refunds available if service not provided as described
- Must be requested within 7 days of service delivery
- Partial refunds may apply for partially delivered services
- No refunds for completed consultations unless serious service failure
Subscription Services
For any subscription-based services:
- Cancel anytime before next billing cycle
- No refunds for partial months unless service failure
- Refund of current month available if cancellation requested within 7 days of renewal
- Access continues until end of paid period after cancellation
Non-Refundable Items
The following are generally not eligible for refunds:
Completed Services
- Consultations that have already been conducted
- Custom research or analysis already delivered
- One-time services that have been fully rendered
Digital Downloads
- Digital products that have been downloaded multiple times
- Products that show evidence of being copied or distributed
- Items purchased more than 30 days ago
Sale Items
- Products or services purchased during promotional sales (unless legally required)
- Discounted bundles or package deals
- Items marked "final sale" or "non-refundable"
Refund Request Process
How to Request a Refund
- Contact Us: Email info@roadtollsel.com with "Refund Request" in the subject line
- Provide Information:
- Your full name and contact information
- Order number or transaction ID
- Date of purchase
- Product or service name
- Reason for refund request
- Any supporting documentation
- Await Review: We will review your request within 3-5 business days
- Receive Decision: You will be notified of approval or denial via email
- Refund Processing: If approved, refund will be processed within 7-10 business days
Required Information
To process your refund request, we need:
- Proof of purchase (receipt, confirmation email, transaction ID)
- Account information (if applicable)
- Detailed explanation of the issue
- Screenshots or evidence of any problems encountered
Refund Methods
Original Payment Method
Refunds are typically issued to the original payment method:
- Credit/Debit Card: Refund appears within 5-10 business days
- PayPal: Refund appears within 1-3 business days
- Bank Transfer: Refund appears within 7-14 business days
Alternative Refund Methods
In certain circumstances, we may offer:
- Store credit for future purchases
- Account credit for subscription services
- Replacement product or service
- Partial refund for partially satisfactory services
Processing Time: While we process refunds within 7-10 business days, your financial institution may take additional time to post the credit to your account.
Cancellation Policy
Service Cancellations
For ongoing services or subscriptions:
- Cancellation Notice: Must provide at least 48 hours notice before scheduled service
- Subscription Cancellation: Cancel anytime, effective at end of billing period
- Scheduled Consultations: Cancel at least 24 hours in advance for full refund
- Late Cancellations: May incur cancellation fees or no refund
How to Cancel
- Email info@roadtollsel.com with "Cancellation Request" in subject
- Include your account details and order number
- Specify effective cancellation date
- Await confirmation email
- Follow any additional instructions provided
Exchanges and Replacements
Product Exchanges
For digital products with technical issues:
- We will provide a replacement download or access
- Technical support to resolve access issues
- Alternative format if original is incompatible
- Updated version if bugs are discovered
Service Replacements
If a service fails to meet quality standards:
- We may offer to re-perform the service
- Provide additional consultation time
- Offer alternative service of equal value
- Issue partial or full refund if replacement not suitable
Special Circumstances
Technical Issues
If you experience technical problems:
- Contact us immediately for support
- We will attempt to resolve the issue first
- Refund available if issue cannot be resolved
- Extended access may be provided to compensate for downtime
Unauthorized Charges
If you notice unauthorized charges:
- Contact us immediately at info@roadtollsel.com
- We will investigate the charge
- Unauthorized charges will be refunded promptly
- We may request additional verification for security
Duplicate Charges
For duplicate transactions:
- Notify us within 30 days of the charge
- Provide evidence of duplicate charges
- We will verify and refund duplicate charges
- Processing may take 7-10 business days
Partial Refunds
Partial refunds may be issued in the following cases:
Partially Used Services
- Subscription cancelled mid-period (prorated refund)
- Multi-session service with some sessions completed
- Bundle purchase with some items used
- Service delivered but not fully satisfactory
Calculation Method
Partial refunds are calculated based on:
- Unused portion of service or subscription
- Time remaining in subscription period
- Number of unused features or components
- Value of completed vs. remaining services
Satisfaction Guarantee
Our Commitment
We are committed to your satisfaction. If you're not completely satisfied with any paid service or product:
- Contact us within the refund period
- Explain the issue clearly
- We will work to resolve the problem
- If resolution isn't possible, we'll process your refund
Your satisfaction is our priority, and we stand behind the quality of our paid offerings.
Refund Denials
Refund requests may be denied if:
- Requested outside the refund eligibility period
- Product or service has been fully utilized
- Evidence of policy violation or abuse
- Insufficient reason provided
- Terms of service were violated
- Product was obtained fraudulently
- Excessive refund requests from same user
Appeal Process
If your refund request is denied:
- You will receive an explanation for the denial
- You may provide additional information or documentation
- Request a review by emailing info@roadtollsel.com
- Include "Refund Appeal" in the subject line
- Final decision will be communicated within 5 business days
Legal Rights
This Refund Policy does not affect your statutory rights under applicable consumer protection laws.
EU Consumer Rights
If you are located in the European Union:
- You have a 14-day cooling-off period for digital products (before accessing)
- Right to cancel certain distance contracts
- Right to refund for defective digital content
- Protection under EU Consumer Rights Directive
Irish Consumer Law
Under Irish law, you are entitled to:
- Products and services as described
- Products fit for purpose
- Reasonable quality and durability
- Remedies for defective products or services
Billing Disputes
Contesting a Charge
If you wish to dispute a charge:
- Contact Us First: Email info@roadtollsel.com before contacting your bank
- Provide Details: Transaction ID, date, amount, and reason for dispute
- Allow Investigation: We will investigate within 3-5 business days
- Resolution: We will work to resolve the issue amicably
- Chargeback Alternative: Chargebacks may result in account suspension
Note: Initiating a chargeback before contacting us may result in account termination and inability to process future refunds through our system.
Policy Updates
We reserve the right to modify this Refund Policy at any time:
- Changes will be posted on this page
- "Last Updated" date will be revised
- Significant changes will be communicated via email
- Continued use of services constitutes acceptance
- Policy in effect at time of purchase governs that transaction
Contact Information
For questions about refunds, cancellations, or this policy:
Ireland Toll Gates Guide
Refund Department
Address: 17A Vena Circuit New Sunnystad, VIC 2623, Ireland
Phone: +33037687638
Email: info@roadtollsel.com
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
Response Time: We aim to respond to all refund inquiries within 24-48 hours during business days.
Our Commitment
At Ireland Toll Gates Guide, we value your trust and satisfaction. This Refund Policy reflects our commitment to:
- Fair and transparent refund processes
- Prompt handling of refund requests
- Clear communication throughout the process
- Continuous improvement of our services
- Customer-focused problem resolution
Acknowledgment
By making a purchase or using our paid services, you acknowledge that:
- You have read and understood this Refund Policy
- You agree to the terms and conditions outlined herein
- You understand the refund eligibility requirements
- You accept the refund processing timeframes
- You will follow the proper refund request procedures
Thank you for choosing Ireland Toll Gates Guide. We are committed to providing valuable information and excellent service regarding Irish toll roads and motorways.
Ireland Toll Guide